Senior Application Support Analyst
- Published on
About the Role
We are seeking a highly skilled Senior Application Support Analyst to join our global Production Support team, providing exceptional support for our Strategic Tooling Services applications. These critical platforms enable profit and loss decomposition reviews, reporting, and advanced analysis functions for our global user community. The role operates on the Azure cloud, leveraging MongoDB databases, Kubernetes for pod management, Dynatrace for monitoring, and automated rollout processes. Collaborating with a distributed team, you will ensure seamless support for our worldwide operations.
What will you do?
- Provide advanced technical support for Strategic Tooling Services applications, troubleshooting and resolving issues related to profit and loss decomposition, reporting, and analysis functionalities.
- Monitor and maintain platform stability on Azure cloud, utilizing Dynatrace for performance monitoring and optimization.
- Manage Kubernetes pods, ensuring efficient deployment, scaling, and recovery of application components.
- Support automated rollout processes, ensuring smooth and reliable delivery of updates and enhancements.
- Perform root cause analysis for incidents, leveraging strong SQL skills to query and analyze data in MongoDB and other systems.
- Develop and maintain scripts (e.g., Python, Bash, or similar) to automate repetitive tasks, improve monitoring, and enhance support workflows.
About the Candidate (expectations and nice to have skills)
Must Have:
- 4 years’ experience in production support or a similar technical role.
- Experience working in Azure cloud environments and hands-on experience with Kubernetes pod management.
- Proficiency with Dynatrace or similar monitoring tools for performance tracking and issue resolution.
- Strong SQL skills for querying and analyzing data, with experience in MongoDB or other NoSQL databases.
- Solid Linux administration skills and the ability to navigate and troubleshoot in a Linux environment.
- Scripting proficiency in Python, Bash, or another programming language for automation and process improvement.
- Product support experience supporting financial or analytical applications.
- Excellent problem-solving skills with a proactive and detail-oriented approach to incident management.
Nice to have:
- Experience within multiple capital markets verticals such as Equities, Derivatives, etc.
- Experience supporting profit and loss (P&L) systems, reporting tools, or financial analysis platforms.
- Familiarity with Agile methodologies and DevOps practices.
- Certification in Azure, Kubernetes, or related technologies.
- Knowledge or development experience in languages such as Java, .NET, or React.
About the Company
Alquemy Search & Consulting is known for its commitment to providing top talent for critical business needs. The company culture emphasizes excellence, teamwork, and support for personnel to achieve their professional best.
Company culture and benefits
This position includes the opportunity for growth in a collaborative, supportive environment, focusing on innovation and the effective resolution of complex issues.