Staff Systems Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Develop internal tools and utilities using Python or Golang to support and enhance our systems, utilizing Puppet and Ansible to build and maintain a configuration management pipeline that is safe, fast, and observable.
• Manage and maintain mission-critical Tier-0 services, including DNS, DHCP, and LDAP, ensuring high availability and reliability.
• Oversee the operation of a large-scale hybrid cloud infrastructure consisting of bare metal and VMs.
• Collaborate with a team that adopts an 'everything as code' approach, writing, reviewing, and deploying configurations.
• Write test plans and automate tests for declarative infrastructure across multiple cloud environments.
• Build orchestration workflows leveraging the capabilities of the ServiceNow platform.
• Research and implement new open-source and commercial tools, technologies, and methodologies.
• Lead and support migration projects, including VM migrations from VMware to OpenStack or other cloud platforms.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Extensive experience operating bare metal Linux servers at scale in a production environment, using configuration management tools such as Puppet or Ansible.
• Hands-on experience with RedHat OpenStack, including deployment, management, and troubleshooting.
• Strong expertise in migrating VMs from VMware to OpenStack or other cloud environments.
• Proven ability to maintain and improve automation processes, experienced in scripting and developing solutions in Python or Golang.
• A deep understanding of Linux servers and core systems services like DNS, DHCP, LDAP, networking, storage, and software packaging.
• Ability to document and communicate systems architecture effectively.
• Comfort and proficiency in designing, writing, and debugging code in a collaborative team environment, with experience writing test specifications and understanding of test automation fundamentals.
• Experience with various open-source tools used in the operation of production computing environments.
• Problem-solving skills and the ability to investigate deeply into the internals of DevOps tools and systems technologies.

Additional Information

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.