Application Operation Manager

EPAM Systems — Madrid, ES
Published on

About the Role

EPAM Systems is seeking a forward-thinking Application Operation Manager based in Madrid, focusing on the private banking sector. The successful candidate will oversee the end-to-end operation of an IT service in compliance with predefined service agreements. Key responsibilities include managing IT services, ensuring quality service delivery, and overseeing compliance with IT governance such as security and risk management.

Responsibilities

  • Act as the first point of contact for Operations, Support, Maintenance, and overarching Service Lifecycle.
  • Maintain IT service infrastructure ensuring Service Level Agreements (SLA) are met.
  • Manage seamless operations end-to-end, collaborating with various teams and external service providers.
  • Act as gatekeeper for any service changes ensuring compliance with IT governance.
  • Continuously improve service quality, availability, performance, and knowledge management.
  • Manage Service and Asset Configuration Management and IT service continuity.
  • Tailor and implement non-functional requirements in coordination with teams.
  • Occasional weekend work and on-call duty may be required.

About the Candidate

Candidates should have:

  • Relevant higher education in computer science with 6-7+ years in software development.
  • Proficiency in Java, Adobe Acrobat, MS Sharepoint, and Oracle SQL, PL/SQL.
  • Familiarity with Appway and Actico CRM, and ITIL frameworks.
  • Strong analytical, communication, and leadership skills, and a dynamic mindset.
  • Excellent problem-solving and decision-making abilities under pressure.
  • Fluent English skills; German is a plus.

About the Company

EPAM Systems is a leading digital transformation services and product engineering company. Since 1993, EPAM has been at the forefront of technology innovation, with over 52,650 professionals in more than 55 countries. Their team in Spain has quickly expanded to over 1,450 members located in offices in Málaga and Madrid, alongside remote workers throughout the country. They empower employees to grow, learn continuously, and tackle exciting new challenges.

Company Culture and Benefits

EPAM offers various benefits to support their team:

  • Private health insurance.
  • EPAM Employees Stock Purchase Plan.
  • 100% paid sick leave.
  • Referral program, professional certification, and language courses.
  • Enjoy work-life balance with flexible work options and ample annual leave.
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