Engineering Manager (Trust & Transparency)
- Published on
About the Role
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are seeking an Engineering Manager who has experience building great customer-focused products and applications at scale. In this role, you will use the latest technologies while focusing on delivering value for our users. You will manage one medium-sized team, fostering a culture of collaboration, accountability, and high performance.
Role Responsibilities
- Define, track, and drive key success metrics for team performance, system reliability, and fraud detection effectiveness, ensuring measurable business impact.
- Manage the delivery of major initiatives and balance delivery with sustainable engineering practices.
- Collaborate with Product, Data Science & Analytics, and other stakeholders, defining and prioritizing deliverables for new products.
- Facilitate the advancement of team members through development opportunities and professional coaching.
- Ensure teams have high technical proficiency and aim for quality while building a positive work environment based on transparency and trust.
About the Candidate
You should be currently working as an Engineering Manager within a Product/Customer-driven environment, having managed a small-medium sized team. A solid background in full-stack software engineering, high-volume distributed systems, and cloud services like AWS or Google Cloud is essential. Experience in using data and metrics to inform decisions and aligning engineering efforts with business goals is crucial, alongside solid stakeholder management experience.
About the Company
At Trustpilot, we cultivate a collaborative environment that encourages every team member to do their best. Our culture thrives on collective brainstorming of transformative concepts. Trustpilot began in 2007 to be the universal symbol of trust, helping consumers and businesses through reviews. With over 300 million reviews and over 1,000 employees worldwide, we pride ourselves on diversity and the relationships we build across cultures.
Company Culture and Benefits
- A range of flexible working options and competitive compensation packages.
- Benefits include 25 days of holiday per year, increasing to 28 days after two years, paid volunteering days, rich learning opportunities, pension, health cash plan, and parental leave.
- Access to a central office location complete with amenities like table tennis and coffee bars, alongside a vibrant community through company-wide celebrations.