Senior Technical Support Engineer - Performance (Weekend shift pattern)
- Published on
About the Company
ServiceNow is a global market leader in cloud-based technology solutions, empowering organizations to enhance productivity and efficiency. Founded in 2004 by visionary engineer Fred Luddy in San Diego, California, the company serves over 8,100 customers, including 85% of the Fortune 500. At ServiceNow, innovation is at the forefront, driving the purpose to make the world work better for everyone.
About the Role
As a Senior Technical Support Engineer – Performance, you will be responsible for managing and resolving complex issues within the Technical Support team, focusing on performance and instance availability. The role requires you to escalate issues appropriately while mentoring junior members. It is also customer-facing, requiring effective interpersonal and communication skills. Please note that this role does require working outside normal business hours, including evenings and weekends.
About the Candidate (Expectations and Nice to Have Skills)
To excel in this position, you should possess the following qualifications:
- Experience in leveraging AI for work processes.
- Strong technical troubleshooting abilities, especially regarding relational databases such as MySQL and Oracle.
- Proficient in Java and at least one scripting language (JavaScript, Python, Perl, etc.).
- Advanced Unix/Linux knowledge and experience in web application stack components.
- Expertise in diagnosing performance issues and database tuning.
- Commitment to customer service and quality with strong written and verbal communication skills.
- Ability to manage time effectively while working independently or as part of a team.
Additionally, preferred skills include:
- Experience with object-oriented programming, especially Java.
- Familiarity with web services and data extraction technologies.
- Knowledge of TCP/IP and Networking principles.
- Experience with tools like Splunk and eclipse.
Company Culture and Benefits
ServiceNow promotes a flexible work environment and encourages diversity and inclusion throughout the recruitment process. The company values unique experiences and perspectives, seeking candidates willing to dream big. They offer various benefits and strive to provide reasonable accommodations to all candidates throughout the application process, ensuring an accessible and inclusive experience.
Additional Information
ServiceNow is an equal opportunity employer that values inclusivity, welcoming applicants from diverse backgrounds and experiences. Candidates with arrest or conviction records will also be considered, in compliance with legal requirements. The hiring process is contingent upon compliance with export control regulations, where applicable.