Technical Support Engineer, CDN / Developer Platform

Cloudflare — Lisbon, PT
Published on

About the Role

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our CDN and Developer Platform products: CDN, Stream, Workers, Pages etc.

About the Candidate

  • You have previous experience working as part of a team in a customer-facing role.
  • You have experience solving HTTP, DNS, and other networking-related problems.
  • You have experience with a common web development language (for example, Javascript).
  • You understand how the Internet works.
  • You have experience working in a support role where you thrived every time you resolved a ticket.
  • You are comfortable communicating through various support channels and always put the customer first.
  • You are a motivated self-starter, always looking to expand your skill set.
  • You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin.
  • You are familiar with Cloudflare and have a site actively using our platform.
  • You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump).
  • You are familiar with Nginx, Apache, IIS, or any other web servers.
  • You are committed to gaining a deeper understanding of DNS, CDN - Cache, SSL, and Cloudflare Workers.
  • You have worked with PostgreSQL, MySQL, MS SQL, or other database servers.
  • You have experience with Cloudflare Workers or JavaScript.
  • You have experience with video encoding and streaming solutions.

About Cloudflare

Cloudflare is not just a highly ambitious, large-scale technology company; we also have a soul. Our mission to help build a better Internet is fundamental to our identity, and protecting the free and open Internet is our priority.

Company Initiatives

  • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with essential tools to defend themselves against attacks that would otherwise censor their work.
  • Athenian Project: Launched in 2017 to ensure state and local governments have the highest level of protection and reliability for free, thus providing access to election information and voter registration.
  • 1.1.1.1: A public DNS resolver focused on privacy and security, available for everyone without storing client IP addresses.

Values and Inclusiveness

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal opportunities for all individuals and greatly value diversity and inclusiveness. We consider all qualified applicants for employment without regard to their race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, citizenship, age, physical or mental disability, medical condition, family care status, or any other protected basis.

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